Complete customer satisfaction is our foremost goal.

If you have any questions or concerns, please do not hesitate to let us know.

Send us your requirements by email, Fax or phone. we will quote to you ASAP, and feed back to you within 24 hours if we have any questions. Prices are in FOB China and normally held for 3 months. In the event of an order differing from the overall quotation, we reserve the right to adjust prices accordingly.

Generally, we offer a deliveery-time according to the quantity and difficulty of production when the prices are quoted to customer. The delivery-time be confirmed again is necessary if the order is placed by customer after two month.

Purchase Order
We accept orders by fax, e-mail, or mail. Please provide a purchase order number, product description, quantity, as well as full details of any special requirements. Also please kindly note that customers can't cancel the orders after receiving the confirmation by e-mail or fax.

If you have a preferred shipping carrier, we would like to have the name, address, and phone number of your shipper, as well as your account number. If the shipment method is not specified, we will use the most efficient and economical way for the order. Customers pay for shipment from China, all duties and customs fee; or the shipping charge will be prepaid and added to the invoice.

Net 30 days terms are offered to customers with approved credit. Otherwise, orders should be prepaid in US Dollar, by wire transfer, unless otherwise approved. Customers pay for the bank transaction fee.

We guarantee all the products delivered is free of flaws/defects and corresponds to the quality requested in material and workmanship for a period of one year from the date of shipments. This warranty is void if failure of product has resulted from accident, abuse or misapplication.

If the Buyer finds any problem in incoming inspection, please return the rejected products together with detailed report of flaws or/and insufficient quality of the products supplied by the Buyer within 30 days from date of invoice. We will replace or modify any defective product under warranty. All the products returned to Acme Optronics, Inc. for evaluation should have a RMA number specified on the shipping documents.